Privacy Policy

1. Introduction

This privacy policy explains how DEBY’S DELICE BISTRO collects, uses, and protects the personal information you provide when visiting our website or using our services.
We are committed to respecting your privacy and protecting your personal data in accordance with applicable European legislation (GDPR).

2. Data Controller Identity

DEBY’S DELICE BISTRO
📍 56 Avenue d’Auderghem, 1040 Brussels – European District, Schuman
📧 hello@debysdelice.be

3. Data We Collect

We may collect the following information:

Identification details: name, surname, company, job title, etc.
Contact details: email address, phone number, postal address.
Order or booking details: date, location, food preferences, number of guests, etc.
Browsing data: IP address, device type, pages visited, visit duration (via cookies).
Other information voluntarily provided via forms, emails, or phone calls.

4. Purpose of Data Collection

Your personal data is collected for the following purposes:

To process your orders, bookings, and quotations.
To ensure client follow-up and communication (confirmation, reminders, satisfaction, etc.).
To send marketing information, news, or special offers (if you have given consent).
To improve our website and services (traffic analysis, customer feedback, etc.).
To comply with our legal and accounting obligations.

5. Legal Basis for Processing

The processing of your data is based on:

Your consent, when you fill in a form or accept cookies.
The performance of a contract, when placing an order or making a reservation.
Our legal obligations, particularly regarding invoicing.
Our legitimate interest, to ensure the proper functioning of our business operations.

6. Data Sharing

Your personal data is never sold or rented.
It may only be shared with:

Our service providers (delivery, payment, website hosting, email marketing, etc.) strictly within the scope of their services.
Legal authorities, if required by law.
All our partners are bound by confidentiality and data security obligations.

7. Data Retention Period

Your data is retained only for the time necessary to fulfill its purpose:

Client data: up to 5 years after the last interaction.
Billing data: 10 years, in accordance with accounting regulations.
Marketing data (newsletter): until you unsubscribe.

8. Data Security

We implement all necessary technical and organizational measures to protect your data against loss, theft, unauthorized access, or disclosure.

9. Your Rights

In accordance with the GDPR, you have the following rights:

Right of access to your data.
Right to rectification or erasure.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.

To exercise your rights, please contact us at:
📧 hello@debysdelice.be

10. Cookies

Our website may use cookies to enhance your user experience and analyze traffic.
You can accept, refuse, or customize cookie use via the consent banner displayed upon your first visit.
For more details, please refer to our Cookie Policy (if available).

11. Changes to This Policy

This policy may be updated to reflect legal, technical, or operational changes.
The date of the most recent update is indicated below.
📅 Last updated: November 2025

12. Contact

For any questions regarding the protection of your personal data:
📧 hello@debysdelice.be
📍 DEBY’S DELICE BISTRO – 56 Avenue d’Auderghem, 1040 Brussels, Belgium